Refund policy

Return Policy for Saqaafah

 

At Saqaafah, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return policy to make your shopping experience as smooth as possible.

 

General Return Guidelines:

 

1. Return Window: You may return eligible items within 7 days of receiving your order. Please ensure the items are unused, unworn, and in their original condition with all tags attached.

 

2. Return Process: To initiate a return, simply contact our customer service team within the stipulated 14-day window. You can reach us via [contact information].

 

3. Return Shipping: We understand that sometimes items may not meet your expectations. Hence, we offer free returns with no additional shipping charges for eligible returns.

 

Damaged Goods:

 

1. Notification: If you receive damaged or defective items, please notify us within 48 hours of receiving your order. We will arrange for a return or exchange promptly.

 

2. Return Process: Damaged goods must be returned in their original packaging along with any accompanying accessories or documentation.

 

3. Verification: Once we receive the damaged items, our quality control team will verify the damage. If the damage is confirmed, we will issue a full refund or provide a replacement as per your preference.

 

Exclusions: Items marked as final sale or clearance are non-returnable unless they arrive damaged or defective.

 

Refunds:

 

1. Refund Processing: Refunds will be processed within 3  business days upon receiving the returned items. The refund will be issued to the original payment method used for the purchase.

 

2. Delivery Charges: Full refunds will be provided for eligible returns, including the original shipping charges incurred at the time of purchase.

 

Contact Us:

 

If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate to contact our customer service team. We're here to help!

 

At Saqaafah, your satisfaction is our priority, and we thank you for shopping with us.